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Special Report on

Customer Centric Commerce

customer centric commerce special research report Photo by www.technicon.com
1. E-commerce is evolving quickly. Every year, it seems that our industry is buzzing about a new hot topic. What do you foresee being the hot topics in e-commerce over the next 2-3 years? Several key trends are converging to shape e-Commerce’s next few years. The new buzz will be all about customer-centricity and experiential retailing. These concepts will be embraced to redefine the brand experience and deliver new value to customers. As retailers apply these strategies to their e-Commerce sites, you will see a continuing transformation from product and catalog-driven sites to destinations that focus on delivering a ...
including marketing, sales, customer and order processing functionality in a tailorable, integrated package. It is a single, unified platform which offers the ability to do business directly with consumers ( B2C ), with businesses ( B2B ), indirectly through channel partners ( indirect business models ), or all of these simultaneously. WebSphere Commerce is a customizable, scalable and high availability solution built on the Java - Java EE platform using open standards , such as XML , and Web services .
REVIEWS AND OPINIONS
Customer Centric Commerce: WebSphere Commerce 7 is here!
With the WebSphere Commerce 7 e-commerce platform IBM Corp. released yesterday, shoppers can use a synchronized shopping cart across conventional and mobile commerce sites, says Errol Denger, director of business and product strategy for WebSphere Commerce. Retailers can coordinate marketing across web sites, mobile phones and social networks, he adds. “We’re enabling large and small retailers to deliver an optimal branding experience, whether it’s on the web or mobile commerce device,” Denger says. “This is being driven by our clients who are saying they don’t want their mobile commerce channel to be separate.” The overall ... market research, surveys and trends
Jobs - Head of E-Commerce – Adventure Division - TUI Travel plc ...
TUI Travel PLC is the world’s leading leisure travel group, operating in over 180 countries worldwide and serving more than 30 million customers in over 25 source markets. The group is operated in four “Sectors”: Mainstream, Activity, Specialist & Emerging Markets, and Accommodation & Destinations. Adventure is one of five divisions within the Activity Sector and consists of 14 leading adventure travel companies across the globe, which collectively represent the largest adventure travel tour operator in the world. Key brands include Exodus (UK), Peregrine & Gecko’s (Australia), Quark (North America), ... market research, surveys and trends

SURVEY RESULTS FOR
CUSTOMER CENTRIC COMMERCE

THE POWER OF EXCLUSIVITY; A $9 BILLION BUSINESS OF PRIVATE AND ...
Using the power of its national status and diversified global sourcing system, J.C. Penney is taking its network of private and exclusive brands to new heights. Private and exclusive brands currently represent a whopping 45 percent of sales, or nearly $9 billion in 2006. The popular Original Arizona Jeans Co. brand alone generates more than $1 billion, as does St. John's Bay and the J.C. Penney Home Collection. But the brands can't rest on their laurels and have to continue toperform. "We have set it up so that the business has to fight and earn its way through sell-through and profitability," said Myron ... industry trends, business articles and survey research
LAS CLAVES DEL ÉXITO EN LA GENERACIÓN DE UN CANAL DE VENTAS POR ...
IBM has long been a strategic partner of the retail industry. IBM point-of-sale systems have been a staple of store operations technology for many years. This investment incorporates point-of-sale terminals, supporting hardware such as barcode reader technology and ‘store-office’ systems responsible for supporting the point-of-sale hardware. Our continued investment in the research and development of new POS technology has resulted in IBM being viewed as a leader in this applications areas. More recently WebSphere technology has become the platform of choice for the development of retail applications that have taken ... industry trends, business articles and survey research
RELATED NEWS
OrderGroove Debuts RetentionEngine(TM) Continuity Platform at Internet ...
NEW YORK, NY, Jun 09, 2010 (MARKETWIRE via COMTEX) -- OrderGroove, a leading provider of continuity and customer retention solutions, today announced the launch of its RetentionEngine platform. Enabling online brands to easily launch automated continuity programs that build repeat customer relationships, the OrderGroove platform has been proven to increase revenue per customer by up to 262 percent. Ideal for online retailers and service providers who deliver a wide range of goods, such as office supplies, groceries, health and beauty products, apparel and baby supplies, the OrderGroove RetentionEngine seamlessly ... market trends, news research and surveys resources
CSC Announces Trusted Cloud Roadmap and Go-to-Market Strategy
today announced a solutions roadmap and go-to-market strategy for its Trusted Cloud Services. Highlights of the roadmap include, CloudLab, a virtual development and testing environment, CloudExchange, a mail and collaboration solution, and CSC Gateway, an e-commerce Web store and portal which simplifies online purchasing and provides self-managed administration and reporting for cloud and hosting clients. CSC has also unveiled seven new cloud-enabled data centers located in the U.S., U.K., Luxembourg and Australia. The roadmap details service options for mail, ... market trends, news research and surveys resources

INFORMATION RESOURCES

Business Plan
Our mission is “Customer Centric Commerce” C. 3. Customer – Customer Controlled CRM. Centric – Central Service Platform. Commerce – Shared Space Commerce ... technology research, surveys study and trend statistics
Interoperable Infrastructures for Distributed Electronic Commerce
From 1994-1998, the bulk of ATP funding was applied to specific focused program areas—multi-year efforts aimed at achieving specific technology and business goals as defined by industry. ATP revised its competition model in 1999 and opened Competitions to all areas of technology. For more information on previously funded ATP Focused Programs, visit our website at http://www.atp.nist.gov/atp/focusprg.htm . Prepared by: EXECUTIVE SUMMARY The Advanced Technology Program (ATP) of the National Institute of Standards and Technology (NIST) ... technology research, surveys study and trend statistics
FE430/FE430: E-Commerce: Marketing Gift Fruit on the Internet
Florida entrepreneurs have a long and colorful history of selling fruit, primarily citrus, to other states. Early visitors were impressed with the colorful, aromatic, and succulent fruits that were widely available in Florida during the fall, winter, and spring months, when other regions of the United States were in the grip of winter. Visitors frequently took fruit back home with them or shipped fruit by mail for gifts and special occasions. The widespread availability of citrus fruits in late fall and winter also coincided with the Thanksgiving and Christmas holiday seasons, which stimulated the development of Florida's ...
REAL TIME
CUSTOMER CENTRIC COMMERCE
QUESTIONS AND ANSWERS
Customer Centric Vs Business Centric Organizations: How do you ...
A customer centric organization is one which focuses on answering to customer's needs and by definition, should be a strong marketing and research led organization; a business centric organization, on the other hand, focuses on maximizing value for shareholders and as such should be an organization strongly focused on operations and sales. In the short term, I think, the effectiveness of being customer or business centric depends very much on the market maturity i.e. In a fragmented market, customer centricity brings competitive advantage whereas in a low growth market, being revenue and margin focused ensures continual ...
Google Answers: E COMMERCE CRM
Hello, keropi-ga! Thanks for your question! I have broken it down into the various components and the answer follows! 1.Define customer relationship management (CRM)? The definition of CRM from Real Market.com follows: http://www.realmarket.com/crmdefine.html What is CRM? ============ "Simply stated, Customer Relationship Management (CRM) is about finding, getting, and retaining customers." "CRM is at the core of any customer-focused business strategy and includes the people, processes, and technology questions associated with marketing, sales, and service. In today's hyper-competitive world, ...