Special Report on
Customer Centric Commerce
Customer Centric Commerce - Trends
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ARMONK, N.Y. & DALLAS - 24 May 2010: IBM (NYSE: IBM) and AT&T* today announced they have entered into a definitive agreement for IBM to acquire Sterling Commerce from AT&T for approximately $1.4 billion in cash. The acquisition of the Dublin, OH-based company will expand IBM's ability to help organizations create more intelligent and dynamic business networks by simplifying and automating the way they connect and communicate with customers, partners and suppliers both on-premise or through cloud computing delivery models. Organizations are looking for ways to work more efficiently and profitably within their communities of ...
reveals that 46% of executives view delivering effective online customer experience as a biggest challenge. For many Business-to-Business (B2B) companies this mean shifting from the traditional phone/fax/e-mail channel to the Internet/web channel that delivers rich, contextual, and buyer-centric experience. This is a significant transformation as the familiar human aspect of business transactions will now be replaced by an online experience. This post offers three elements that B2B companies should focus on for a successful online transformation. Operational Automation The goal of this ... Read More
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- Webinar introducing "Socialgraphics", a customer-centric approach ...
- Webinar: Socialgraphics Provides a Customer-Centric Approach to ...