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The Application Technology Support Specialist provides support and expertise to the delivery organization. The Application Technology Support Specialist provides the day-to-day support for one or more products or applications that are deployed to the Production environment. The primary responsibility of the Application Technology Support Specialist is to ensure the availability of an application or product for end users Key responsibilities may include: -Provide Outage Resolution Support. This includes investigation of outage cause, impact on user, and resolution. -Provide and Maintain Application Availability. This includes ...
Provide mapping assistance and testing under leadership of a supervisor or Senior Mapping Specialist. Respond to customer problems and questions within guidelines for customer support. Maintain a high level of customer satisfaction for all services. Essential Job Functions: # Provide mapping and support activities on GENTRAN (http://www.sterlingcommerce.com/products/integration/gentran/) products for customers. # Provide product support for existing customer base. # Interact with Labs, support, technical writing personnel and more knowledgeable mapping specialists as required. # Customer ... Read More
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