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Special Report on

Southwest Airlines' Organizational Culture

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This paper evaluates the culture of Southwest Airlines (SWA) by examining the two major categories of organizational cultures - individualistic and collectivist. It explains that organizational culture is the basic pattern of shared assumptions, values, and beliefs considered the correct way of thinking about and acting on problems and opportunities facing the organization. The paper also discusses the differences between individualistic cultures, where the primary emphasis is on personal freedom of choice, and the collectivist culture where personal goals are less important than organizational goals and interest. The paper ...
Southwest is the largest airline in the world by number of passengers carried per year (as of 2009). Southwest maintains the third-largest passenger fleet of aircraft among all of the world's commercial airlines. 1 As of May 3, 2009, Southwest operates approximately 3,510 flights daily. Southwest has its headquarters on the grounds of Love Field in Dallas , Texas . Southwest Airlines has carried more customers than any other U.S. airline since August 2006 for combined domestic and international passengers according to the U.S. Department of Transportation's Bureau of Transportation Statistics. Southwest Airlines is one ...
Has Social Media Hype Distracted Managers from Delivering ...
Inside Scoop is an interview program conducted by CustomerThink founder Bob Thompson, featuring industry gurus, customer-centric business leaders and technology innovators. Bob Thompson interviews Bruce Temkin , a thought leader in Customer Experience Management, about his new report, The Current State of Customer Experience . Topics include: Why is the customer experience important... to the CEO? Which companies are doing a truly excellent job on customer experience and reaping the rewards? Why is that true customer-centricity is so hard to achieve? (3% truly customer-centric, 33% oblivious) Which of the four customer ... market research, surveys and trends
Management Papers: Management Essay Help, Term Papers on ...
In the last five years or so management has seen a lot of changes. A lot of organizations are changing their structure from the traditional vertical structure to a flatter organization. Companies are also changing from the typical hierarchy of management to more team style departments. This means that management has to learn how to change to more of a leadership role. One would think that a manager and a leader are one in the same, and sometimes they are. However, management skills are not limited to people with the title of manager, nor are leadership skills limited to people with the title of leader. The differences between ... market research, surveys and trends


Defining Success in the Entrepreneurial Company - Knowledge@W.P. Carey
What makes some entrepreneurial companies flourish while others flounder? The CEO's leadership style? The company's organizational culture? Corporate strategies? A yearlong study conducted by W. P. Carey School of Business management professor Angelo Kinicki in conjunction with TEC International suggests that each of these factors play a key role in a firm's financial health. Kinicki administered a survey to CEOs nationwide to identify their organizational cultures and corporate strategies. He used another survey to collect candid assessments of CEO's leadership styles from senior staff reporting to them. To ... industry trends, business articles and survey research
Constructing Your Own Organizational Culture Profile . ..... These highly successful firms are Southwest Airlines (21775% return), Wal-Mart (19807% .... companies and found that only 20 percent reported having achieved their quality objectives, and .... It was a huge facility with several million square feet under ... industry trends, business articles and survey research
How to Ruin Your Brand, Your Business, and Your Career: The 13 Worst Marketing ...
But seven wasn't nearly enough. The list grew until it reached an unlucky 13. Since mistakes are discovered all the time, please think of this article as a work in progress. 1. "We'll make it up in volume" Well, no, you won't. Volume helps absorb fixed costs, but low margin is low margin. It dilutes your entire financial picture, it infuriates your CFO or banker, and it generally fails. Back in the early '80s, Procter & Gamble's Beauty Care business had a high cost structure. P&G thought it could fix the problem with volume. Its launch of Ivory Shampoo and Conditioner as a value brand, ... market trends, news research and surveys resources
Understanding the "Informal" Side of Companies Exposes Insidious Management ...
In a slow-growth economy, leaders and managers need to avoid crosswinds that can bog down organizational effectiveness and stifle critical resources like creativity, problem solving skills, speed and adaptability. Beware: Some of the strongest crosswinds exist in the form of accepted leadership perspectives that are actually incorrect, especially in the context of the informal -- i.e., the emotional, softer -- side of an organization. That's according to Jon Katzenbach , senior partner at Booz & Company where he leads the Katzenbach Center for Organizational Innovation, and co-author, with Rockefeller Foundation Vice ... market trends, news research and surveys resources


Case studies Learning excellence: Southwest Airlines' approach
First, Southwest's organizational culture is characterized by good employee- management ..... Sunoo, B.P. (1995), “How fun flies at Southwest Airlines”, ... technology research, surveys study and trend statistics
Communicating the Organizational Culture of Chesterfield Fire And ...
So the question now becomes, how successful is Southwest Airlines at communicating the culture of the organization. Frieberg and Frieberg (1996), ... technology research, surveys study and trend statistics
Human Resources: culture, corporate mission statements, workforce ...
What is important for long- term organizational success may not be a particular type of organizational culture per se but the ability to effectively manage and change the culture over time to adjust to changes in the situation and needs of the organization. This understanding has pointed to the need for a more dynamic understanding of culture and the role of organizational leaders in ensuring that the culture contributes both to the organization�s current and future success. Leadership today is essentially the creation, the management, and at times the destruction and reconstruction of culture. In fact,�the only thing of importance
How important is it for an organization to posses a corporate ...
Culture refers to an organization's values, beliefs, and behaviors. In general, it is concerned with beliefs and values on the basis of which people interpret experiences and behave, individually and in groups. You guys are right. A culture will eventually form if an organization instills it or not. Maybe the questions should have been.. Is it important for an organization to instill a corporate culture and what are some of the ways to make it work? Some posts have implied that the culture of an organization just happens. Southwest Airlines think differently, they call it the "Warrior Spirit".... The most important ...