Special Report on
Understanding the emotional labor process
Understanding the emotional labor process - Trends
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We examined individual difference variables as antecedents of perceived emotional labor, as well as affective and behavioral consequences. Full time employees who had at least five years of work experience completed two separate surveys. Respondents were asked to indicate negative affectivity and political skill, and perceived emotional labor at time one. Job-induced tension and political behavior were gathered two months later. Results indicated that negative affectivity and political skill were significantly related to employee perceived emotional labor, which further influenced employees' use of political ...
http://18.104.22.168/search/cache?ei=UTF-8&p=personality+psychology+journal&xa=6Ol69FKJepBN1YqffLV5qQ--%2C1224293019&fr=yfp-t-305&fp_ip=PH&u=www.du.edu/psychology/erl/sppc_AER.pdf&w=personality+psychology+journal+journals&d=RgqgiULURhZu&icp=1&.intl=us Automatic Emotion Regulation Iris B. Mauss, 1 * Silvia A. Bunge 2 and James J. Gross 3 1 University of Denver, 2 University of California, Berkeley 3 Stanford University Abstract How do people effectively regulate their emotional reactions? Why are some people better at this than others? Most prior research has addressed these ques- tions by ... Read More
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UNDERSTANDING THE EMOTIONAL LABOR PROCESS
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