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There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come. (2010) The Nuts and Bolts of Collaborative Outsourcing Relationships This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service ...
Most organizations, understandably, develop tunnel vision at the beginning of their outsourcing journey when the prize is getting the right deal done. But what next? What happens when the ink is dry on the paper and clients can relax in the knowledge that they have negotiated a good value sustainable deal with a reliable supplier? The answer is – don’t relax. Translating that deal into successful day to day operational reality is vital from an organisational, and often personal, point of view. The current global economic downturn makes keeping transition costs to budget and realising the ... Read More
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