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Special Report on

Customer Communication Management

customer communication management special research report Photo by
Effective customer communication boosts customer loyalty, ensures brand and regulatory compliance, reduces environmental impact and helps control a range of costs such as reductions in IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent across the range of media channels that people use today. Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational ...
as well as the name of the software company that originally developed the technology. EMC acquired Documentum for $1.7 billion in December, 2003. The Documentum platform is part of EMC's content management and archiving business unit, one of EMC's four operating divisions.
Aia Software Ramping Up Reseller Partnerships to Meet Demand for ...
Winchester, KY (PressExposure) April 13, 2010 — Aia Software, (, leading author and developer of intelligent document composition software, today announced it is ramping up reseller and OEM partnerships to support growing demand for customer communications management tools in the US. “There are an estimated 27,000 MS Word macro-based solutions deployed in enterprises that need replacement by a more mature solution such as our ITP Document Platform. In our drive to help these organizations, we will expand our US reseller, ISV and OEM networks to identify, reach and support the many businesses that will benefit ... market research, surveys and trends
No one cares about ECM (Part 3)
we looked at two ways to articulate the benefits ECM has for an organization that are compelling to the C-level decision makers: storage and e-discovery. In this post, we examine two additional ECM benefits that have strong appeal for business users at many organizations: customer communication management and contracting. Customer Communication Management Customer communication management (CCM) refers to an organization’s capability to manage its communication with its customers as a strategic asset at the enterprise level. It encompasses everything from the origination of communication content (such as customer service emails, ... market research, surveys and trends


Survey Reveals Untapped Business Opportunities in Mailing Process ...
the leading global provider of location and communication intelligence solutions, today released the results of its mailing address quality survey. The survey findings, consisting of responses from major high-volume mailers, revealed that while companies are concerned with address quality, many are not yet prepared to receive the cost-saving benefits related to USPS rate changes for the proper management of returned mail and address updates. The survey, conducted by Pitney Bowes Business Insight, evaluated how companies are managing address updates and returned mail. The USPS® Move Update Standard aims to reduce the volume ... industry trends, business articles and survey research
Document Boss Newsletter
This month we seem to be finally coming out of the winter doldrums and being tantalised by the promise of good weather to come. As always, I can’t resist the urge to make a comparison between the ambient weather and the state of the global economy.. News from the US is that, once again, things are generally improving, with renewed confidence playing a major role in driving the economy back to good health; tangible results have been measured on both the Dow Jones and the NASDAQ, highlighting the trend. In his Regional Update, Paul Carman, SVP of North America, identifies the tenor across America, lending us the benefit of ... industry trends, business articles and survey research
Napersoft and Yaeger Solutions Partner to Provide Customer Communication ...
Napersoft, a leading provider of Customer Communications Management (CCM) software, and Yaeger Solutions, experts in Documerge and document automation applications, today announced their new partnership to provide an easy-to-use, cost-effective document automation and personalized customer communication alternative for companies ready to migrate from Documerge. This partnership brings together two organizations with long-standing experience in document automation to offer value-added solutions and consulting services for organizations with critical customer communication needs. Although the new partnership will initially focus ... market trends, news research and surveys resources
Two leading retail banks gain intelligence across customer lifecycle with customer communication management (CCM) solution driven by Adeptra Decision Engine  Adeptra, the recognized leader in automated customer contact and resolution for fraud, collections and marketing, has announced new deployments of its Decision Engine technology for banks headquartered in North America and Europe. Adeptra Decision Engine is a software platform that adds intelligence to customer communications. Its ability to cross-reference all existing relevant data sources, including contextual information and siloed data sets, enables customer-driven ... market trends, news research and surveys resources


Nationwide Financial Services (PDF , 508 KB) - Nationwide Case ...
“I am convinced that ADF was the right solution to automate Nationwide's printing and mailing requirements and meet its corporate objectives.” ... technology research, surveys study and trend statistics
Table of contents for Integrated business communication in a ...
Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding. Table of Contents Foreword Preface Acknowledgements Introduction PART ONE Chapter One Building Blocks of Communication Executive Summary Introduction to Integrated Communication Silo mentality Why Does Integrated Business Communication Work? What Is Communication? The Development of Theory The boom years Communication education today Forms of Communication Intrapersonal communication Interpersonal communication ... technology research, surveys study and trend statistics
Older Entries - The Florida State University College of ...
The College of Communication &  Information will host “Spring Career Day” on Monday April 5th from 1-3:30pm at the FSU Alumni Center. The event is designed to help students secure internships and employment with local IT, Media and Communication companies, and is sponsored by the Association of IT Professionals (AITP) FSU Chapter , STARS Alliance , and the College. The Agenda: 11:30 – 12:00pm Arrival of Companies 12:00 – 01:00pm Light Lunch for Companies 01:00 – 03:30 Students meet Companies 03:30-05:00 Networking Panel **The networking panel will allow for discussion of industry trends and careers.
  1. profile image uxfeeds Smartupz - Customer Communication & Relationship Management: Facebook-like Customer Relationship Management: #ux
  2. profile image smartupz Facebook-like Customer Communication and Relationship Management #scrm #crm
  3. profile image dwdisney Service Level Management requires generous time...wondering if SLM should include a unified communication and customer survey plans.
How can I change the top management perception of IT as a cost ...
Software Development (4), Computers and Software (2), Employment and Labor Law (1), Business Development (1), Enterprise Software (1), Databases (1), Web Development (1) Luciano, I am sure that top management is aware of the benefits of IT infrastructure within your organization. Sometimes, especially in top management are people who do not use computers, simply because they do not know how to use it and are ashamed to ask how to. It is important delicately to explain, without hurting ones feelings that computers were created to help humans, to make redundant tasks easier. Yes, there is a cost to it, try to relate to ...
Why Communication Skills Don't Work In Customer Service
And we have to admit, there's a lot of truth in that. Everyone has heard of active listening. And it doesn't work for many people much of the time. But communication skills can work for your staff. The problem usually isn't the skills. It's the way people are trained to use them. Learn to use communication skills effectively, and they can create happy customers and higher income. There are two components to good communication skills: (a) the skills themselves, and (b) what you're trying to do (your intention) when you use them. Many employees learn communication skills from manuals. And many ...