Special Report on
Enterprise Service Management Software
Enterprise Service Management Software - Trends
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is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing , customer service , and technical support . The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. 1 Once simply a label for a category of software tools, today, it generally denotes a company-wide ...
International Ltd., a developer of specialized service desk, service management and database solutions, announced that CyberShift, a leading provider of workforce and expense management software and services, has selected the company’s COIGN Enterprise helpdesk and service management software solution. Headquartered in Parsippany, N.J., CyberShift delivers a fully integrated solution for the management of all aspects of time and attendance, scheduling, travel and expenses, self-service functions and workforce reporting and analytics. As the workforce and expense management solution ... Read More
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