Special Report on
Eservices management core competencies
Eservices management core competencies - Trends
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Internet banking providers tend to introduce to consumers as many services as possible very often without knowing what the customers really want and expect from them. Within the traditional banking environment it was almost impossible to monitor and record data on second-by-second actions and interactions with the customers. The fact is that the electronic environment allows Internet banking providers to capture enormous amount of information about customer behaviour during the whole process of service consumption and to collect their opinions and requirements in different ...
It is a real honour for eGovBlog to present today the following exclusive interview with Mr. Salem Al-Shair, eServices Director at Dubai e-Government. Salem Al-Shair is a key international personality in the field of eGovernment. In the year 2000 he was appointed Member of Dubai’s eGovernment Executive Team, chaired by HH Sheikh Mohammed bin Rashid Al Maktoum , with the goal of building an eStrategy for the Departments of Dubai Government. The Team delivered quickly on this critical mission, with Salem Al-Shair being appointed Director of eServices at Dubai eGovernment. More recently in ... Read More