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Special Report on

IBM Service Management

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Service management may represent a royal road to customer satisfaction, but optimizing it has become an increasingly difficult challenge for organizations today. For example, contemplate the many challenges currently confronting the banking industry. As financial institutions merge—an increasingly common scenario in the last six months—their operations merge as well; the IT infrastructure must be reworked correspondingly, to eliminate duplicate services and technologies, yet satisfy all new requirements. Government regulations, always a significant consideration in finance, are expected to grow even more critical via new and ...
processes, and is an integral part of the IBM Service Management solution family. The knowledge base is structured on the IBM Process Reference Model for IT ( PRM-IT ). PRM-IT describes the processes for exploiting IT in support of a business or enterprise. ITUP is a free offering from IBM. Its purpose is to make the benefits of service management best practice frameworks, like Information Technology Infrastructure Library (ITIL), more attainable for organizations through integrated process modeling. Thus ITUP is closely aligned with ITIL (a series of books outlining a set of concepts for managing IT) and provides the guidance ...
AvePoint Announces OEM Agreement with IBM to Provide Microsoft ...
Ask familys is a global Christian ministry that helps build thriving marriages that reflect God�s design, and equips parents to raise their children according to morals and values grounded in biblical principles. AvePoint, a provider of award winning, enterprise-strength backup software for the Microsoft SharePoint Enterprise Portal market, today announced that it has entered into an original equipment manufacturing (OEM) agreement with IBM. As part of this agreement, AvePoint has developed an integrated SharePoint backup product for IBM Tivoli Storage Manager, and is providing SharePoint expertise to IBM's worldwide sales ... market research, surveys and trends
IBM Acquires Intelliden Inc - HotHardware
ARMONK, N.Y., - 16 Feb 2010: IBM (NYSE: IBM) today announced it has acquired Intelliden Inc., a leading provider of intelligent network automation software that enables organizations such as telecommunications companies to configure, manage and scale their networks. Intelliden, a privately held company, is based in Menlo Park, Calif. Financial terms were not disclosed. Intelliden provides network automation solutions, which are becoming essential for enterprises to automate the configuration of thousands of manually managed network devices like hubs, routers and switches from dozens of vendors.  These solutions also can ... market research, surveys and trends


IBM - A service management firm helps Middle East industries ...
"“IBM Maximo Asset Management software gives our customers tremendous return on investment by speeding up the supply chain, increasing production and increasing the efficiency of the workforce.” " - – Director of Business Development, Strategic Asset and Service Management Solutions Provider Customer: A Strategic Asset and Service Management Solutions Provider Industry: Professional Services Deployment country: United Arab Emirates Solution: Asset Management, Managing Business Infrastructure, Service Management Based in Dubai, this IBM Business Partner is the largest solution provider in the area for strategic asset ... industry trends, business articles and survey research
IBM Press room - 2009-02-10 IBM Blue Cloud Initiative Advances ...
Armonk, N.Y.; Las Vegas, Nev; Silicon Valley, Calif; Shanghai, China - 10 Feb 2009: At events around the world, IBM (NYSE: IBM ) will reveal a series of new products, services, clients and partnerships for its Blue Cloud initiative – through which IBM is collaborating to develop and test integrated cloud solutions for businesses. Elizabeth Arden, Nexxera, The United States Golf Association, and Indigo Bio Systems sign on as new IBM cloud computing clients; TOTVS expands cloud project with IBM ... industry trends, business articles and survey research
Aurigo and SBS Group Partner to Address the Construction Market in the United ...
Aurigo Software Technologies Inc, a Microsoft Gold certified partner and leading software products and solutions provider in the Architecture, Engineering and Construction (AEC) vertical, strengthens its presence in the United States through its recent partnership with SBS Group. SBS Group, a Microsoft Gold certified partner will market, implement and support Aurigo BRIX across the Midwest and Eastern Regions of the US. SBS Group, headquartered in Woodbridge, NJ has offices throughout the United States and has been recognized for its leadership in the Microsoft Dynamics ERP space. Through this alliance, the companies will be ... market trends, news research and surveys resources
Novell Announces WorkloadIQ: Next Step in Strategy to Lead Intelligent ...
/PRNewswire-FirstCall/ -- Novell today announced WorkloadIQ™ – the company's differentiated approach to lead and enable the rapidly growing intelligent workload management (IWM) market. Novell's strategy for IWM, WorkloadIQ, is based on its ability to integrate identity and security into IT workloads thereby giving customers the confidence and flexibility needed to deliver IT services to end users across physical, virtual and cloud environments. Following its December 2009 announcement to compete in the IWM market, Novell has shipped seven WorkloadIQ products, to date, and plans to ship five additional ... market trends, news research and surveys resources


IBM Service Management: Practical solutions for today based on 25 ...
evolved to a concept that we call “IBM Service Management” because, as we .... IBM service management consulting services leverage this standard for guiding ... technology research, surveys study and trend statistics
IBM intro of ACE_WG working group to NIST / NSA
IBM Business Consulting Services. IBM Service Management Market Needs. Study, March 2006. Customer Compliance Challenges. 64% of CIOs feel that ... technology research, surveys study and trend statistics
ISM 60## Enterprise Information Technology Service Management
¡standards for IT service management. IBM Systems Journal 43(3). ... ¡An integration model for organizing IT service management. IBM ...
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  2. profile image testkingworld IBM 000-010 Fundamentals of Applying Tivoli Service Management Solutions 2008
  3. profile image hwassim Supply chain management software-as-a-Service: IBM – a leaner …: … service requests and work orders, manufacturing...
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Why IBM Profits Rose 20 Percent While World Markets Fell 20 Percent
Amid the panic of investors, brokers, and analysts, world equity markets plunged 20 percent in one week. IBM presented signs of survival as the company prepares to release a full earning report on October 16 that will show a 20 percent jump in profit. The enormous impact of sickly stocks, broken banks, credit crunch, cascading consumer confidence, and the reeling real estate market will continue to affect the world economy for several more fiscal quarters. However, some companies will use this incredible period to rise to the top, gaining market share and profitability, despite adjustments in overall revenue. ...