Special Report on
Internal Customer Care
Internal Customer Care - Trends
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The processes that you rely on to document and track customers' requests for support are so straightforward that it may be tempting to think of them as trivial. But when you consider these processes from a customer's perspective, it's clear how essential it is for your organization to reassure customers that it does all it can to assist them. For years, a number of vendors have offered software that enables call centers and IT departments to track requests for support, respectively, from external customers and from internal colleagues. These days, the type of software that call centers use to view information ...
I have divided the dozen or so scheduling tools into two groups – desktop and server. Most people who need to schedule reports will be fine using a desktop scheduler, even if they have to deliver reports to many recipients. You can read my previous blog post for a comparison of desktop schedulers . But in some environments there will be many people scheduling reports and in those cases it might make sense to upgrade to a server-based scheduler. This post will compare the server-based scheduling tools and should help narrow down your search. So below is a brief ... Read More
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INTERNAL CUSTOMER CARE
Forum on Modernizing Government: Transforming Customer Service 2
Forum on Modernizing Government: Transforming Customer Service 1
- Webcast: Recombinant Communications: Extending Care to Anywhere ...
- Facility Level Coding for Critical Care Webinar