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Special Report on

IT service management

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DUBLIN, Ireland -- Research and Markets ( has announced the addition of " IT Service Management " to their offering. Tags : information technology , IT Service Management , IT services , ITIL Research articles 2006-06-29 Leadership BMC Software BMCS is one of the ...
ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature: Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to ...
Saudi Post Opts for Microsoft Technologies | PC Magazine Middle ...
Microsoft announced that Saudi Post, the official postal service of Saudi Arabia has opted for the Microsoft Operations Framework (MOF) to improve business efficiency and lower overall operating costs. The MOF is currently being used for service desk improvements and the operation of their Data Center – ... industry trends, business articles and survey research
Service Desk Becomes Focus of IT Service Management Initiatives ...
Please note it is your responsibility to evaluate the accuracy, completeness and usefulness of any information, opinion or advice contained in the content below. Service Desk Becomes Focus of IT Service Management Initiatives, According to EMA and Axios Systems United Kingdom – A new report, sponsored by a ... industry trends, business articles and survey research Blog: Yankee Group 2010 Predictions: From Crisis ...
Yankee Group unveiled its annual predictions, projecting that 2010 will be a year of rebuilding for the communications sector. While the economic crisis has permanently changed how consumers, enterprises and network builders approach connectivity, the report, "From Crisis Comes Opportunity: Yankee Group's ... industry trends, business articles and survey research


IDG Research Survey Reveals Top Initiatives of IT Investment, and ...
DUBLIN, Calif. — By ensuring high service levels, IT becomes a strategic business enabler, providing employees with the support they need so that they can better serve external customers, according to FrontRange Solutions, an established global market leader in Customer Relationship Management (CRM), IT ... technology research, surveys study and trend statistics
BMC Software Annual Mainframe Survey Reveals Strong Need for Cross ...
BMC Software Annual Mainframe Survey Reveals Strong Need for Cross-Enterprise Governance Across Mainframe and Distributed Systems Mainframe growth and retention reaches highest rate in three years Shared tools and applications that span mainframe and distributed platforms are extremely important to customers, with ... technology research, surveys study and trend statistics
Internet, IT, and Service Management Metrics
IT Metrics are not understood by many business executives.  What non-IT business execurives often focuses on is the one metric that they understand - the cost of IT.  This in turn leads to a continuous cycle of IT budget reductions. Most IT metrics efforts lack relevance to the business and are not well ... technology research, surveys study and trend statistics
LANDesk Software to be Acquired by Thoma Bravo
SALT LAKE CITY, Aug 23, 2010 (BUSINESS WIRE) -- LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced Thoma Bravo, a leading private equity investment firm, has entered into a definitive agreement to purchase LANDesk Software from Emerson /quotes/comstock/13*!emr /quotes/nls/emr ( 45.58 , -1.53 , -3.24% ) . The move aims to accelerate LANDesk's revenue growth and solidify its leadership position in delivering an integrated portfolio for simplifying the management of desktops, servers and mobile devices ... market trends, news research and surveys resources
FrontRange Solutions Announces Release of New Service Catalog Solution
Media releases are provided as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release. Transforming IT beyond basic service delivery to a strategic business partner FrontRange Solutions, the leading developer of IT service management, Customer Service and IT asset management solutions, today announced the launch of a new Service Catalog solution that brings a powerful and affordable way to create service offerings, design fulfillment workflow and publish a portfolio of IT services to the business quickly and easily. Michael McCloskey, CEO of FrontRange says: “While ... market trends, news research and surveys resources


Operations Strategic Review for IT Service Management
offerings gathered from successful IT service management implementations. The insights include those learned from Microsoft IT. ... market research, surveys and trends
IT Service Management and IT Governance: Review, Comparative ...
IT Service Management put the services delivered by IT at the ...... Putting IT Governance and IT Service Management frameworks in perspective ... market trends, news research and surveys resources
IT Service Management Optimization
As the most widely accepted approach to IT service management in the world, the IT ... IT service management operations in terms of ... market trends, news research and surveys resources
IT Service Management Transformation High-Level Roadmap with ...
Oct 30, 2009 ... BMC Atrium - Remedy Service Level Management. Remedy ITSM Asset Management ... Information Technology Services Management. SCOM/MOM ... market trends, news research and surveys resources
UCSF: Service Catalog: Remedy IT Service Management (ITSM)
Remedy IT Service Management (ITSM) is a client-server based application suite used by IT departments that wish to integrate their IT service management processes. ITSM unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration ... market trends, news research and surveys resources
  1. profile image SteveRichardsUK Knowledge Management Added to Beetil IT Service Management SaaS Tool:, a new entrant to the IT Service ...
  2. profile image Cal_Politics Spare Backup Initiating New Mobile and OEM PC Service Agreements after Its ...: Management believes it will achiev...
  3. profile image stephenmann @anotherHoLiC IT Service Management 2010 (Technology Evaluation and Comparison Report)
Are you interested in attending IT Service Management Conference ...
All the consolidated replies from here will be sent to our committee members and 2 topics amongst the suggested will be shortlisted. The winner of the topics will get 1+1 entry passes to the conference. posted 27 days ago in Computers and Software , Information Storage | Closed Share This CTO & one of the Top 10 ... market research, surveys and trends
Business Know-How Small Business Forum - IT Change Management
market research, surveys and trends
What SaaS companies would you buy if you had the money ...
Frankly I see the whole *aaS (SaaS, PaaS, etc) movement a sign of technology maturity and therefore not a place to invest for growth. What it means to me is that these companies no longer can sell their products so they are forced to switch to a utility model where they charge the customers much less, but on an ... market research, surveys and trends