Special Report on
Kano model of customer satisfaction
Kano model of customer satisfaction - Trends
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Development of product families or multiple generations of products rather than designing one product at-a-time is becoming more and more essential due to shortening product life cycles and ever increasing competition. Companies need to approach product development by simultaneous design for multiple products and by accurate identification of customer expectations. Kano's customer satisfaction model can help organizations to address both of these issues. In traditional customer satisfaction analyses, linearity is assumed between product performance and customer satisfaction. However, product performance does not ...
This post, prioritizing features, is that post’s evil twin. Together, it should be provide a reasonable strategy to estimate cost and schedule for a feature, and a systematic way to pick which features will deliver the highest value first, based on the cost of delay. For context, you may want to browse the Big Picture category and the Agile Requirements category. One of the largest challenges that all software teams face is prioritizing requirements for implementation and delivery to the customers. This is certainly a challenge for every agile team at iteration boundaries, and it ... Read More