Special Report on
Management, Job Satisfaction, and Teamwork
Management, Job Satisfaction, and Teamwork - Trends
Latest Trending Story:
Customer satisfaction has dominated much of the recent service literature (Zemke, 1989; Heskett, 1990; Zeithaml, 1990, Berry; 1991). This literature suggests that to deliver high levels of customer satisfaction, organizations must identify, measure, and manage the internal elements that produce it. The first part of this paper identifies some of the elements within an organization hypothesized to affect customer satisfaction. We call these the eight components of internal service quality. By measuring these components, managers may be able to determine which actions are required to improve customer satisfaction. This ...
This is a photo of a pendant that was given to me during my years with the Zig Ziglar Corporation in Dallas (early to mid 80′s). I have kept it on my keyring all these years as a personal reminder that by choosing the right attitude you ultimately determine the quality of your life – that life really is what you choose to make it – and that it all begins and ends with our attitude. As a matter of fact, the longer I live, the more I realize the impact our attitude has on every single part of our life. Attitude, to me, is more important than facts. It’s more important ... Read More
SURVEY RESULTS FOR
MANAGEMENT, JOB SATISFACTION, AND TEAMWORK
VTA New Employee Orientation - Part Three
Impact of NWS Weather Forecast Office Culture on Tornado Warning Performance (part 3 of ...
- UC Berkeley Webcasts | Video and Podcasts: Ind Eng 171
- Webinar Recap: Delivering Successful Enterprise Ecommerce Projects ...