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A little monetary incentive for employees can go a long way toward pleasing the customer. When employers remind customer service staff through positive reinforcement that their bread and butter depends on what this ultimate boss thinks, the organization will profit. [ILLUSTRATION OMITTED] Spending on customer satisfaction measurement services during 2003 was expected to exceed $600 million, according to Inside Research, a marketing research industry newsletter. Such surveys aid company executives in their understanding of how to meet customer expectations and build customer loyalty. Improving these areas is key to ...
Corporate recruitment departments are usually extremely busy places. The focus is mostly on filling currently open requisitions. Satisfying the internal customers' immediate needs is paramount. Large quantities of fascinating data can be collected during that process but seldom are. My experience is that even when that data is collected, it is rarely analyzed. Following are some ideas about what to collect and analyze. Source of hire data is really important. It's relatively easy to collect too. The most accurate data can usually be found on application documents. Make sure that ... Read More
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