Special Report on
Six Sigma and Kano Model
Six Sigma and Kano Model - Trends
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The arguments presented in this article lead to one conclusion: there is little or no chance to succeed with a Six Sigma deployment by doing it from the bottom-up, or by perceiving it as just another total quality management initiative. The quickest and most effective way to success is through business case management and project-based top-down training. The third installment in a series of articles about the on-going research of advanced strategies and trends in deploying and team-training Six Sigma. Six Sigma Trends: Next Generation of Projects Six Sigma Trends: Upgrade for Supply Chains and Solution Providers Below is a ...
The Kano model reflects different customer satisfaction levels in varied scenarios, such as when only the basic needs of customers are met, when some extra features or services are provided within reasonable costs and when something is offered that is well beyond the imagination or expectations of the customer. In the first scenario, the Kano model implies that the customer will adopt a neutral attitude towards the product or service. This means that customers are unlikely to become regular customers and can easily switch to any other brand that satisfies the same needs. In the second ... Read More
SURVEY RESULTS FOR
SIX SIGMA AND KANO MODEL
- March Webcast on New Lean Six Sigma Belt Certification Standard
- Instantis and ISSSP to Host France Telecom/Orange Webinar ...