Special Report on
Strategic Service Management
Strategic Service Management - Trends
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in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard) goods orders decline and product-based margins diminish in maturing and commoditized industries, service margins remain healthy. When consumers or businesses focus more on maintaining what they have vs. purchasing a new product, after-sale service (or aftermarket ) can have a substantial impact on any company’s revenue , profitability, and Read More
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