Special Report on
Technical Support Management
Technical Support Management - Trends
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is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing , customer service , and technical support . The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. 1 Once simply a label for a category of software tools, today, it generally denotes a company-wide ...
The Trelleborg Group is a major global corporation with around 24,000 employees, involved in areas ranging from the oil to the motor car industries. In 2006 the group purchased Reeves, which manufactured the Vulcan® range, one of the best known brands of offset blankets for the sheet-fed, web offset and newspaper markets. Part of the attraction of Reeves was its pioneering research and development in polymer based compounds, an area that offered great synergy. The blankets division of Reeves is now known as Trelleborg Printing Blankets, which is a product area within Trelleborg ... Read More
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TECHNICAL SUPPORT MANAGEMENT
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- Triple Tree - Marketing & Demand Management Webinar with Appirio
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