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Total Quality Management Continuous Improvement - Trends
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America's manufacturing competitiveness has been in serious decline for well over a decade. The authors and many others believe that the major reason is a weakness in the way U.S. managers have guided their companies, particularly in the areas of manufacturing and technology management. The current challenge for all American manufacturers is to regain and maintain a competitive advantage in the global market. To meet this challenge, various philosophies and approaches for managing manufacturing and technology are required. This article presents and discusses the strategies and approaches that may be used by American ...
Principal Pretty keeps telling me that “we are in the customer service business”. I say that’s a load of you-know-what. I never get tired of this story – and, it’s even true. Enlightenment by Jamie Robert Vollmer “If I ran my business the way you people operate your schools, I wouldn’t be in business very long!” I stood before an auditorium filled with outraged teachers who were becoming angrier by the minute. My speech had consumed their precious 90 minutes of in-service. Their initial icy glares had turned to restless agitation. You could ... Read More
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