Special Report on
Fundamentals of Customer Experience Management
Fundamentals of Customer Experience Management - Trends
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As 2009 draws to a close, what are the key trends that customer management professionals need to pay attention to as they finalize their plans for next year? Trend 1: Companies Return To Investing In Their Most Important Asset—Customers Even in a recession, the fundamental business needs that drive the need for effective and efficient customer-facing business processes have not changed. Beginning in mid-2009, I have seen a strong up-tick in investment dollars being released by organizations intent on improving their customer management capabilities to capitalize on the economic up-turn. What are their key priorities? My ...
who recently stepped down after running Procter & Gamble for a decade. There are many things I admire about A.G. His modesty and ability to listen — and I mean really listen, not just pretend — impressed me when I first met him in 2000, and when I spoke with again last year I found him unchanged, even after all the praise he has received. But perhaps the thing I admire most about A.G. is that, in contrast to so many other CEOs (and management gurus and authors) he doesn’t pretend for a second that he discovered a new way to manage, or that his success resulted from any mysterious and ... Read More
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FUNDAMENTALS OF CUSTOMER EXPERIENCE MANAGEMENT
ntl:Telewest Customer Experience Management Case Study
CEM Training (1 of 2)
- Omega Performance Webinar - Fundamentals of Credit for Small Business
- Project Management Webinar, Project Management Training ...