Special Report on
Horizontal Integration White Paper
Horizontal Integration White Paper - Trends
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These new contact centers promise bottom- and top-line competitive advantage, driving organizations to deploy them. Established enterprises and service providers have attempted to compete in this new environment while taking advantage of their sizable existing investments. Infrastructures in place are typically based on time-division multiplexing (TDM) networks, deployed for voice services under the traditional call center paradigm. They have added additional, if ultimately limited, functionality such as automatic call distributor (ACD) and computer telephony integration (CTI) through a vertically integrated architecture. The ...
Is the NHS now at a critical juncture in its history? How will it operate in the incoming financial storm? Alan Jones reports. The NHS New Year has now started and the NHS modus operandi for the year ahead is now live. An important document at the moment is the Operating Framework for the NHS in England for 2010/l1, published last December, which sets out the priorities for your NHS customers over the next 12 months – particularly for payers. These key priorities will have a significant impact on your business this year. The full document is 52 pages long, but this article will highlight ... Read More
SURVEY RESULTS FOR
HORIZONTAL INTEGRATION WHITE PAPER
EEP100 - Lecture 11
Business, Management and Administration
- Webinar Announcement: "Joining Enterprises with Web 2.0"
- Transcript for Webinar "Using TRI to Support Environmental ...