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Special Report on

Investing in Customer Equity

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"We're not in the transaction world anymore. The key now is building profitable relationships with customers. The winners will be those people and companies that focus their resources on the areas that will generate financial return." Roland T. Rust holds the David Bruce Smith Chair in Marketing at the Robert H. Smith School of Business at the University of Maryland. He has consulted with many leading companies worldwide, including American Airlines, AT&T, Chase Manhattan Bank, Dow Chemical, DuPont, FedEx, Nortel, Procter & Gamble, Unilever, and USAA. The Journal of Business Strategy asked�Dr. Rust to expand upon ...
peHUB » Harvest Partners Buys Into Seminole Energy Services
Harvest Partners, LP (“Harvest”) and Seminole Energy Services, LLC (“Seminole”) jointly announced today that Harvest has made a major investment in Seminole. Proceeds from the transaction will be used to fund acquisitions, finance accretive growth projects and repurchase equity units from certain existing holders. Harvest will occupy two seats on Seminole’s Board of Directors and obtain additional governance rights in connection with the investment. Further terms of the transaction were not disclosed. Tulsa-based Seminole is a private, diversified natural gas service provider with operations spanning the natural gas value chain ... market research, surveys and trends
Tips To Buy Stocks Online | My Stock Trading Tips
In order to maximize your investment profit margins, it is important that you do everything possible to increase your revenue and decrease your costs. Using various tips to buy stocks online is one solution to increasing your investment profit margins. Buying stocks online involves finding the correct online brokers. There are many different online brokers. Some are more trustworthy than others. You definitely want to find those brokerages which not only have reduced trading costs but also contain the little extra’s that are becoming more prevalent in today’s world. The smart investors are demanding more from ... market research, surveys and trends


Analysis of Hoteliers' E-Commerce and Information Technology ...
$150 billion. Almost 10% of the world's population, which over 70 mil- ..... grees while doctoral degree holders represented nine percent of the re- spondents. The majority (60%) of the ..... Investing in customer equity: Using technol- ... industry trends, business articles and survey research
Wise Investing: Customer Surveys and ROI
Conducting customer surveys is a common business practice. Within the last two weeks alone, I have been asked to complete at least five customer surveys. Q: Why is surveying customers such a common practice? A: Because of the belief that customer surveys pay off with increased profits. Is this belief correct or is the practice of surveying customers one that simply gives companies a false sense of empowerment? Social scientists all over the world have conducted much research across a broad range of industries (including e-businesses) in order to answer this question. One such ... industry trends, business articles and survey research
Yahoo! Reports Second Quarter 2010 Results
Revenue was $1,601 million for the second quarter of 2010, a two percent increase from the second quarter of 2009. Income from operations for the second quarter of 2010 was $175 million, compared to $76 million in the second quarter of 2009. Excluding restructuring charges of $65 million in the second quarter of 2009 and $10 million in the second quarter of 2010, income from operations grew 32 percent in the second quarter. Net income per diluted share for the second quarter of 2010 was $0.15, compared to $0.10 in the second quarter of 2009. "We're pleased that we ... market trends, news research and surveys resources
Saba Announces Record Fourth Quarter and Fiscal Year 2010 Results
REDWOOD SHORES, Calif., Jul 20, 2010 (BUSINESS WIRE) -- --Fiscal Year License Revenue of $24.5 Million, Up 62.1% Year-Over-Year --Record Fiscal Year Revenue of $109.6 Million, Up 6.6% Year-Over-Year --Record Fiscal Year GAAP EPS of $0.10, Up 225% Year-Over-Year --Record Fiscal Year Non-GAAP EPS of $0.30, Up 36.4% Year-Over-Year --Cash Balance Up 23.2% Year-Over-Year After Repurchase of 5% of Outstanding Stock --Added Over 110 New Enterprise Customers During Fiscal Year --Saba Offerings Delivered in the Cloud Reach Over 4.5 Million People --Company Provides Fiscal Year 2011 Revenue Growth Guidance of 10-13% Saba , the premier ... market trends, news research and surveys resources


Investing in Customer Equity: Using Technology to Build Your ...
Investing in Customer Equity: Using Technology to Build. Your Frequent Diner Programs. Michael L. Kasavana. Bonnie J. Knutson. ABSTRACT. ... technology research, surveys study and trend statistics
Chapter Five
While the concept of competition in the electric utility industry is not new, the prospect of increased competition at the retail level has placed additional pressure on utility financing for most electric utilities in the U.S. Investor-owned utilities have responded to this new pressure by implementation of many strategies such as mergers, acquisitions, reorganizations, development of new products and services, and a myriad of cost reduction techniques. Consumer-owned utilities, including public power and cooperatives, will not be exempt from these competitive ... technology research, surveys study and trend statistics
WikiAnswers - What is customer equity and How can a company ...
By generating GAAP earnings and not paying them as dividends - the retained earnings will increase. - By selling and increasing outstanding number of shares - the paid in capital will increase. What is equity ? Equity is shareholder's contribution in the company's capital. When company wish to raise funds, it can do it either by equity or by debt. Equity is not considered as liability whereas debt is... What is equity and equity share? and equity sharing have broad meanings, but given the chosen categories by the author, it is presumed that the meaning can be narrowed to what is commonly called "home equity ...
What is the best investing sector in Africa? | LinkedIn Answers ...
Many constraints and obstacles are still facing investment in Africa (for both domestic and FDI). These obstacles are generally the same in most African countries, but at different levels from country to another one. For someone having limited knowledge of the market he/she wants to invest in, he/she may start with investments such as: 1) RETAIL : all kinds of products (huge consuming market). Focus on Food, Construction material, Spare parts (vehicles)...etc. Be informed that in many African countries, almost 90% of those products are imported 2) infrastructure allied sectors like construction and Real Estate 3) Telecom & ...