Special Report on
Services Economics and Management
Services Economics and Management - Trends
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Focused by a creative orientation, it arises from unsatisfaction with the current state of art, by leveraging technological and social new opportunities. It is together an individual stance, an organizational process, a social movement. The innovation circuit Innovation is the complex development of discoveries (eg. new physical laws) and inventions (eg. a new machinery) brought in the business and social environment (eg. introduced on the market), hopefully leading to diffusion (adoption by new users). During the diffusion path, improvements to both the idea ...
2009 may be one of the snowiest winters on record before we see spring! With all the snow, fog, and other weather wonders, we are definitely in the midst of the winter months of the year. Clearly 2008 was a “year of extremes,” let’s hope 2009 will approach spring like a “lamb.” Business Accreditation Dean Rex Fuller announced recently that the AACSB Board of Directors has confirmed the unanimous recommendation of the review panel that our accreditation be extended for the full five year period. This decision means that we are on the normal review cycle for the ... Read More
SURVEY RESULTS FOR
SERVICES ECONOMICS AND MANAGEMENT
Customer focus and call-centre disasters. Customer relationship, retention and recruitment. ...
Davos Annual Meeting 2010 - Global Industry Outlook: Finance, Services and Media