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The survey collected responses from 320 female small business owners and found that while they’re taking a very customer-centric approach to business, most are sticking with the “tried and true” (read: old) methods of customer service and aren’t putting actual customer service strategies in place. Scary. As a woman small business owner, I was pretty surprised by many of the findings. The study found that post-recession, women business owners are focused on customer service. Eighty-four percent of respondents said that customer relationships were the core of their business, putting faith in the old adage ...
Businesses have made a great leap forward in the last ten years with the gradual addition of buildings or to its portfolio of digital assets, to better exploit or extend its brand. Most of this was within the extended responsibilities of the CTO, or CMO, or both. Fortune 500 companies have created and monetized websites and digital products. During this time, there is the emergence of start-up competitors, companies have jumped the last major noted, while large firms sit thereand watch. For example, they have lost as Amazon.com and Barnes Noble to the punch, and why could not respond ... Read More
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