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Development of product families or multiple generations of products rather than designing one product at-a-time is becoming more and more essential due to shortening product life cycles and ever increasing competition. Companies need to approach product development by simultaneous design for multiple products and by accurate identification of customer expectations. Kano's customer satisfaction model can help organizations to address both of these issues. In traditional customer satisfaction analyses, linearity is assumed between product performance and customer satisfaction. However, product performance does not ...
So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing ... Read More
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