Special Report on
Citigroup Sales and Outsourcing Services
Citigroup Sales and Outsourcing Services - Trends
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Technology, not only the search for talent, is emerging as one of three megatrends that will change the character of the business process outsourcing (BPO) industry according to StarTek CEO and President Larry Jones. Suggesting that “agents will be turbocharged on technology,” Jones envisions services delivery through multiple emerging technologies including social networking. In recent years, BPO services providers have built service centers around the world, often in emerging nations, that provide a plentiful supply of educated but low-cost workers. While talent availability will remain an important concern for the industry, ...
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