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Special Report on

Customer Service Experience

customer service experience special research report Photo by www.drivemileone.com
Over the next couple of years, more and more companies will take the plunge into delivering a more "social" customer service experience, to better engage with customers while also improving efficiency. Software vendors are ramping up, and customer-centric leaders are charting the future—like iRobot , the company that makes the Roomba, a vacuum-cleaning robot that roams around your house cleaning floors automatically. We don't have one of these beauties in our house (yet), but there are three million in the field today, according to Maryellen Abreu, Director of iRobot's global technical support. Along ...
from December 2006 through March 2010. As such, Rob was responsible for an operation that supported 33.8M wireless subscribers in North America .
REVIEWS AND OPINIONS
Free Money Finance: A Great Customer Service Experience
I recently had a GREAT customer service experience that I have to share with all of you! I'm the first one to complain when I have a bad experience (like with Sears or Comcast ), and I want to be sure and share the good ones too. A few weeks ago I was in the market for a new lawn mower (my 17-year-old Craftsman has been on its last leg for years now). I did my research with Consumer Reports and decided that Toro was the way to go (great blend between cost and performance.) I had it narrowed down to a few models, and off we went to Home Depot to see what they had. It took us awhile to hunt down the department manager ... market research, surveys and trends
Answers to Questions from the 'Why Customer Service is NOT Enough ...
was attended by hundreds of customer service and support professionals who submitted numerous questions during the webinar. Due to the time constraints of the event, Lisa was unable to answer all of the great questions submitted; however she has been gracious enough with her time to answer each one within our blog. Whether you attended the webinar or not, you may find that the answers to these questions may also help you understand some of the strategies for improving the customer experience. If you did not attend the webinar, we invite you to watch it now . Share your thoughts and continue the discussion here. What about ... market research, surveys and trends

SURVEY RESULTS FOR
CUSTOMER SERVICE EXPERIENCE

Survey shows Americans will spend 9-percent more for excellent ...
New York--A majority of Americans report that quality customer service is more important to them in today’s economic environment (61 percent) and will spend an average of 9-percent more when they believe a company provides excellent service.  However, in a challenging economy where growth is harder to achieve, many businesses are missing out on this opportunity.   Although only a little more than a third of Americans (37 percent) believe that companies have increased their focus on providing quality service: • 27 percent feel businesses have not changed their attitude toward customer service. • 28 ... industry trends, business articles and survey research
Accenture Newsroom: Customer Service Quality Falling Short of ...
Companies are not keeping pace with consumers’ rising expectations for service, especially in emerging economies, according to results of a global study released today by Accenture (NYSE: ACN). The findings are outlined in a new report, “Customer Satisfaction in the Multi-Polar World: Accenture 2007 Global Customer Service Satisfaction Survey Report,” the third in a series of annual studies designed to examine consumer attitudes toward customer service.  While the studies in 2005 and 2006 focused on the United States and the United Kingdom, the 2007 report expanded the geographic scope to also include Australia, Brazil, ... industry trends, business articles and survey research
RELATED NEWS
Americans Will Spend 9% More With Companies That Provide Excellent Service
A majority of Americans report that quality customer service is more important to them in today's economic environment (61%) and will spend an average of 9% more when they believe a company provides excellent service. However, in a challenging economy where growth is harder to achieve, many businesses are missing out on this opportunity. Although only a little more than a third of Americans (37%) believe that companies have increased their focus on providing quality service: -- 27% feel businesses have not changed their attitude toward customer service. -- ... market trends, news research and surveys resources
Former T-Mobile Executive Joins ClickFox Customer Advisory Board
ATLANTA, GA, Jun 16, 2010 (MARKETWIRE via COMTEX) -- ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, is pleased to announce the addition of Robert Strickland, Senior Consultant to Amdocs, Ltd, to their customer advisory board. The ClickFox advisory board is comprised of progressive executives from leading, world-class organizations in financial services, telecom, utility and insurance, who share a mission to improve and optimize the complete, cross-channel customer experience. Strickland brings with him a wealth of experience specific to the customer experience analytics ... market trends, news research and surveys resources

INFORMATION RESOURCES

CUSTOMER EXPERIENCE REPORT
a phone-based customer service experience that exceeded their expectations within the past year. ! Compared to their counterparts across the US: ... technology research, surveys study and trend statistics
3.3 Customer Service Experience
3.3 CUSTOMER SERVICE EXPERIENCE. Instructions. Please give us an example of something you have done as part of your job or business to improve ... technology research, surveys study and trend statistics
The Three "Ds" of Customer Experience - HBS Working Knowledge
Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree, says Bain & Company. Here's how to repair the disconnect. From Harvard Management Update . by James Allen, Frederick F. Reichheld, and Barney Hamilton Call it the dominance trap: The larger a company's market share, the greater the risk it will take its customers for granted. As the money flows in, management begins confusing customer profitability with customer loyalty, never realizing that the most lucrative buyers may also be the angriest and most alienated. Worse, traditional market research ...
REAL TIME
CUSTOMER SERVICE EXPERIENCE
  1. profile image NMwork BOS FOOD JOBS - RESTAURANT / RETAIL / CUSTOMER SERVICE EXPERIENCE WANTED http://ow.ly/185KJU
  2. profile image janetlyon Just had a great customer service experience with @att - Very pleased.
  3. profile image FamousJane206 So I had a pretty bad Starbucks experience on friday. Everything from dirty bathrooms to TERRIBLE customer service....
QUESTIONS AND ANSWERS
WikiAnswers - How do you answer to describe your customer service ...
Explain how you always greeted vendors with a great attitude. Always tried your best to answer questions. This company is probably customer service oriented, so put on that smile, and good luck. First answer by Deweese . Last edit by Deweese . Contributor trust : 310 [ recommend contributor ]. Question popularity : 19 [ recommend question ]. Can you answer these job applications questions? Briefly Describe your customer service experience ' on a job application ? Sure. I sell bolts to dolts at a hardware store. Sometimes when I am cutting rope for a noose to hang myself, some dope ...
What has been your absolute BEST customer service experience ever ...
I called my local phone company to look at my home phone services and the lady after asking what features I needed made changes and saved me over 50.00 per month and then went back 3 months and provided a credit for almost 200.00 posted 6 months ago Experienced high-performance manager and maximizer of people see all my answers Best Answers in: Customer Service (1), Business Analytics (1), Labor Relations (1) Hi Brooke, Don't really have enough room here to describe it. But I do have a story I tell on my web site about one of several great experiences I have had. Here's a hint: this story involves a restaurant that ...