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Quality Assurance and Quality Control Specialists are the �Internal Affairs� of Optics Planet. Their primary responsibility is to identify internal problem areas and ensure financial viability of the Company by reducing or completely eliminating them. QA/QC Specialists determine the shortcomings of operations by analyzing the quality and comprehensiveness of, as well as compliance with established processes, policies and Standard Operating Procedures (SOPs) by the front line agents and certain �behind the scenes� functions. The Quality Assurance and Quality Control Team analyzes current operations and identifies issues ...
Responsible for delivering the highest quality customer service through proactively engaging all members and guests, and building strong relationships. Assist members with account maintenance and articulate an extensive knowledge of Life Time Fitness products and services. Anticipate member needs and interests and recommend programs, products and services appropriately. Major Duties & Responsibilities Member Experience 1. Greet and service members at the Activity Center in a friendly and professional manner 2. Attentively and promptly respond to member needs 3. Initiate, develop and ... Read More
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