Special Report on
Sales Operation Management
Sales Operation Management - Trends
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(WAG) and CVS (CVS).� The clash of the pharmacy titans seemingly ended when both companies realized that their game of prescription chicken was doomed to end in disaster if they both didn't put the brakes on their very public dispute.� The recent cease-fire agreement between the two companies appears to guarantee that the rivals will peacefully co-exist for several years and consumers have come out as the winners in the deal. Things are not always as they appear. This CVS-Walgreens dispute is just one example of how large retail pharmacies chains have the ability to make decisions that can affect consumer's freedom of ...
Section A has five questions carrying 20 marks each. Attempt any three questions from Section A. Section B is compulsory and carries 40 marks. SECTION A 1. (a) Explain what you understand by the term "Total Quality Management", paying particular attention to the following terms : quality, supplier-customer interfaces, and process. (b) Define Productivity. List some factors that can affect productivity and some ways in which productivity can be improved. 2. (a) Give two examples (with supporting details) of the impact of technology in product and service design, in the context of service ... Read More
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